Our return policy is a straightforward 14-day return policy. However, Jewelry MUST:
Not be damaged, scuffed, scratched or altered in any way.
Be in original packaging, meaning the exact packaging you received it in. (box, etc. however it arrived to you it must arrive to us the same. You cannot place into a sandwich bag or unprotected box for example)
Buyer is responsible for return shipping charges which are non-refundable.
We do have them available by request in bilingual English/Chinese. If you would like one please e-mail email@example.com , leave a note when placing your order or reach out on our Facebook Messenger Live Chat icon and we'll respond immediately.
Absolutely not! We have painstakingly picked our jewelers for the highest quality and fashionable semi-precious gemstones you can get with IF (Internally Flawless) clarity minimum. They are also hand-cut, placed and polished for superior presentation.
Not at all! Our healing crystals are of the highest quality, but depending on the polish and crystal type as well as rawness it may have a plastic look to it which is simply the nature of that particular crystal. With a relative abundance of most healing crystals there should be little concern of fakes, especially coming from Spirit Luxe.
policy is simple. We want you to be happy with any item you buy from
us. Therefore returns are handled on a case-by-case basis for all items
except fine jewelry which falls under a 14-day warranty due to being a
Refunds, Returns & Exchanges (The Gift System):
We work on a "Pay it Forward" model. We insist that you gift the item(s) to someone who will love them or donate to charity if they are in good condition. In return, you get store credit in the amount of the item(s) cost at the time of purchase OR a full refund. Your choice.
This also cuts down on natural resource consumption, so you're helping the environment by using the The Gift System! A fray in manufacturing may upset you, but the person in need won't care, will they? Don't worry, we'll take care of you.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we'll get it out to you. All we ask for are solid photos of any damages such as:
product damage due to shipping
A stain from a spilled drink does not count as exchangeable, nor does damage inflicted by the consumer with daily usage and normal wear & tear.
Please DO NOT ABUSE this system, we audit for usage patterns every 90 days. WE RESERVE THE RIGHT TO CHANGE THIS POLICY AT ANY TIME and a 30-day policy will be instated. You will be IP BANNED and unable to shop with Spirit Luxe ever again if caught as a serial returner.
If you are approved, then your refund or exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To complete your refund or exchange, we require a proof of purchase in form of the order number or email address used as well as product photos proving damages.
We have close relationships with our production facilities in China where all products are meticulously crafted by master artisans who put their everything into creating amazingly unique, high-energy pieces that will last a lifetime. This also allows us to cut out the middleman, providing you the absolute best prices on fine crystal healing jewelry.
We do not partner with facilities who violate human rights laws whatsoever.
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